Website Terms & Conditions / Delivery Information for The Well Laid Table

Please find below our Terms and Conditions. By accessing this website and / or placing an order you agree to be bound by these Terms and Conditions.


This website ( is operated by: The Well Laid Table Ltd., a company registered in England and Wales, whose registered office is at

The Well Laid Table Limited, Ava House, 1 Hill Court, Aurillac Way, Hallcroft Industrial Estate, Retford, Nottinghamshire, DN22 7PX.

Company registration number: 07621862
Company VAT number: GB 116 5216 40

Contact Details:
The Well Laid Table Limited, Ava House, 1 Hill Court, Aurillac Way, Hallcroft Industrial Estate, Retford, Nottinghamshire, DN22 7PX.

Telephone: +44 (0)1777 711 500

Hours of Business are generally Monday to Friday (excluding Bank Holidays) 9.00am to 5.00pm

1. Introduction

1.1 You will be able to access all areas of this Website without registering your details.

1.2 We may revise these Terms and Conditions at any time by updating this posting. You should check our Website from time to time to review the current Terms and Conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. Ordering from us

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

3. Pricing, Delivery and Guarantees

3.1 All transactions are shown in pounds sterling (£) and where appropriate are exclusive of UK sales tax (VAT) at the current rate. VAT will be applied during the checkout process.

3.2 Our delivery charges include all packaging and courier charges.

3.3 Our prices are reviewed periodically.

3.4 Payment is to be made via PayPal on the website.

3.5 You will be notified of the delivery costs automatically before you submit your order. For international deliveries, please contact us prior to placing your order as there may be occasions where we may need an additional amount to cover the postage charges. If an additional charge is required, you would be contacted by our customer service team.

3.6 Our aim is to deliver all goods on a standard delivery service within 2-3 working days and all other addresses, except international destinations within 10 working days of confirming the order (unless otherwise stated in 3.7). However, sometimes delays do occur as we use a third party courier. If you do not receive your order within the time frame specified, please contact us either by telephone or email and we will endevour to ensure you do receive your order. If there is a problem with a delivery we will need time to communicate with our third party couriers.

3.7 If your entire order cannot be fulfilled from stock in one consignment, you will be notified within one working day of items which are on back order with an approximate follow on time scale. Part orders will not be dispatch on a standard shipping rate but can be accommodated at an additional charge.

We do everything possible to ensure your goods are delivered on time, however, we cannot be held liable for any late deliveries, as we are using a third party courier.

3.8 5 YEAR EDGE CHIP GUARANTEE applies to flat items only such as plates, and does not include bowls, cups, mugs, creamers, teapots, jugs, salt and pepper sets or serving dishes.

4. Cancellation and Returns Policy

4.1 If you wish to cancel your order:
(a) you can notify us by email to before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, we may consider a refund in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us if the items are in any way faulty at any time within 2 days from point of delivery for a full refund or exchange. The costs of returning goods to us shall be borne by you. All defects must be notified within 24 hrs of receipt.

4.3 Upon receipt of the returned goods we will give you a full refund of the amount paid or an exchange or credit as required.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: –
* In the event that the product has been used and/or it is not returned in its original undamaged packaging. The provisions of this clause 4.4 do not affect your statutory rights.

5. Links to and from other websites

5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of The Well Laid Table logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any The Well Laid Table trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.

5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.

6. Privacy and Security

6.1 The Well Laid Table Limited is committed to protecting your privacy and will only use information collected about you in accordance with the Data Protection Act. By placing an order you consent to the collection, use and transfer of information under the terms of this policy.

6.2 We do not collect, retain or transfer your payment details as we use the secure payment service of PayPal. Please refer to PayPal’s privacy and security policy.

6.3 We use a number of different Cookies on our site to help us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Please refer to The Privacy and Cookie Policy link available on this site.

7. Disclaimer

7.1 While we endevour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

7.2 The material on this Website is provided �as is� without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

8. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.